1. What Information Do We Collect?

Personal Information You Disclose to Us

The personal information we collect depends on how you interact with our Services, the choices you make, and the products and features you use.

This may include:

Name and Contact Information

We may collect:

• First and last name
• Email address
• Phone number
• Country or general location
• Other contact information that you provide

Account Information

When you create a SpeakNest account, we may collect information necessary to create and manage your account, including:

• Username
• Email address
• Login credentials
• Authentication information
• Account preferences
• Account status

Student and Learning Information

Because SpeakNest provides language-learning services, we may collect information related to your educational experience, including:

• Selected language
• Course and level
• Placement-test results
• Lesson history
• Teacher assignments
• Learning progress
• Homework and missions
• Assessment results
• Learning preferences
• Lesson schedules
• Educational goals

This information allows us to provide, personalize, and improve our educational Services.

Payment Information

When you purchase SpeakNest Services, we may collect information necessary to process your transaction.

Payment card information may be processed by third-party payment providers. SpeakNest may not have access to complete payment card details.

Payment providers may process your information according to their own privacy policies and terms.

Communication Information

We may collect information you provide when communicating with us through email, WhatsApp, customer support, social media, website forms, in-platform communications, or other communication channels.

This may include the content of your communications and information necessary to respond to your requests.

Information Automatically Collected

When you visit, use, or navigate our Services, we may automatically collect certain information, including:

• IP address
• Browser and device type
• Operating system
• Language preferences
• General geographic location
• Referring URLs, pages visited, features used
• Date and time of access

This information is primarily used to maintain the security and functionality of our Services, understand how users interact with our platform, analyze performance, and improve our Services. We may also collect information through cookies and similar technologies.

Information Collected From Other Sources

We may receive information from authentication providers, payment providers, social media platforms, marketing partners, analytics providers, communication providers, service providers, or other platforms that you choose to connect to your SpeakNest account. The information we receive depends on the service you use and the permissions you provide.

2. How Do We Use Your Information?

To Provide Our Educational Services

We use your information to create and manage your account, provide language lessons and learning materials, match students with teachers, manage lesson schedules, provide homework and learning missions, conduct placement tests, track learning progress, provide assessments, and provide customer support.

To Process Payments

We may use your information to process purchases, manage subscriptions and renewals, process refunds, manage billing, provide invoices, and detect potentially fraudulent transactions.

To Communicate With You

We may send you lesson confirmations and reminders, account and payment notifications, service updates, customer support messages, important policy updates, and other service-related communications.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to send promotions, special offers, new product announcements, educational content, and SpeakNest updates. You may opt out of marketing communications at any time.

To Improve Our Services

We may use information to improve our website and educational content, understand usage trends, evaluate our courses, develop new features, improve customer support, and analyze the effectiveness of our Services.

Security and Fraud Prevention

We may use information to detect fraud, prevent unauthorized access, protect our platform, investigate suspicious activity, enforce our policies, and protect our users and business.

Legal and Regulatory Purposes

We may use or disclose information when necessary to comply with applicable laws, respond to legal requests, court orders or subpoenas, protect our legal rights, prevent illegal activity, or protect the safety of our users or others.

3. Will Your Information Be Shared With Anyone?

Service Providers

We may share information with trusted third-party providers that help us operate SpeakNest, for services such as payment processing, website hosting, cloud infrastructure, data storage and backup, analytics, authentication, customer support, email delivery, communication and messaging, marketing, security, and technical infrastructure. These providers may access personal information only when reasonably necessary to provide services to SpeakNest.

Teachers and Educational Staff

To provide educational Services, certain student information may be accessible to the teacher or authorized educational staff responsible for providing the student's lessons — including student name, course level, selected language, lesson schedule, learning progress, homework, and relevant educational information. Teachers and educational staff should only have access to information reasonably necessary to provide the educational service.

WhatsApp and Communication Services

SpeakNest may use WhatsApp or other communication services to communicate with students, parents or guardians, teachers, and customers. When you communicate with SpeakNest through WhatsApp or another third-party communication platform, your information may also be processed by that third-party provider according to its own privacy policy and terms.

Business Transfers

If SpeakNest LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose personal information when required or permitted by applicable law, including in response to court orders, subpoenas, government requests, legal proceedings, or law-enforcement requests. We may also disclose information when reasonably necessary to protect the rights, safety, and property of SpeakNest, our users, or others.

4. Who Will Your Information Be Shared With?

Depending on the Services and features you use, these providers may include payment processors, authentication providers, hosting and infrastructure providers (website hosting, cloud infrastructure, databases, storage, backups, security), communication providers (WhatsApp, email, customer support, notifications, lesson reminders), and analytics providers. Third-party providers may change over time as SpeakNest develops and updates its Services.

5. Do We Use Cookies and Other Tracking Technologies?

SpeakNest may use cookies, pixels, web beacons, and similar tracking technologies to keep you signed in, remember preferences, improve website functionality, understand website traffic, analyze usage, improve our Services, detect security issues, and support marketing activities where permitted. Most web browsers allow you to control cookies through browser settings. You may choose to reject or delete cookies, but doing so may affect certain features or functionality of our Services.

6. How Do We Handle Social Logins?

SpeakNest may allow you to register or log in using third-party authentication services such as Google or other supported providers. If you choose to use a third-party login, we may receive information made available to us according to your permissions — such as name, email address, profile information, profile picture, or other information you authorize the provider to share. We use this information for account creation, authentication, and the other purposes described in this Privacy Policy. SpeakNest does not control the privacy practices of third-party providers, and we encourage you to review the privacy policies of any third-party services you use.

7. How Long Do We Keep Your Information?

The retention period may depend on the type of information, the purpose for which it was collected, whether your account remains active, legal requirements, tax and accounting requirements, security and fraud prevention, dispute resolution, and our legitimate business needs. When information is no longer necessary, we may delete, anonymize, or securely archive it. Certain information may be retained where required or permitted by applicable law.

8. How Do We Keep Your Information Safe?

SpeakNest uses reasonable security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, and destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. You should also take reasonable steps to protect your account, including keeping your login credentials confidential and using secure devices and networks.

9. What Are Your Privacy Rights?

Depending on applicable law, you may have the right to request access to, correction of, restriction of, or deletion of your personal information; object to certain processing; request data portability where applicable; withdraw consent where processing is based on consent; and opt out of marketing communications.

To exercise your rights, contact us at support@speaknest.info. We will review and respond to requests in accordance with applicable law.

Account Information

You may be able to review or update certain information through your SpeakNest account. If you need assistance, contact support@speaknest.info. You may also request that your account be closed. When an account is closed, we may delete or deactivate information associated with the account from our active systems. However, certain information may be retained where necessary for legal compliance, fraud prevention, security, dispute resolution, accounting, or enforcement of our agreements.

Opting Out of Marketing

You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing communications, or by contacting support@speaknest.info. Please note that opting out of marketing does not prevent us from sending essential service-related communications.

10. Children's Privacy

SpeakNest provides language-learning services that may be used by children and minors. Where our Services are used by children, a parent, guardian, school, or other authorized adult may be responsible for creating or managing the child's account where required by applicable law. We seek to collect only information reasonably necessary to provide our educational Services, which may include the child's name, course and language level, lesson schedule, learning progress, homework, assessment information, and teacher assignment.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental or guardian consent is required, we will seek to obtain such consent before collecting or processing the applicable personal information. Teachers and educational staff should only have access to information reasonably necessary to provide the child's educational services.

If you believe that a child has provided personal information to us without appropriate authorization or consent, please contact support@speaknest.info. We will review the request and take appropriate action as required by applicable law. Parents or guardians may also contact us to request access to, correction of, or deletion of a child's personal information, subject to applicable law.

11. International Users

SpeakNest may use third-party service providers and infrastructure located in different countries. As a result, your personal information may be transferred to, stored in, or processed in countries other than your country of residence. Where required by applicable law, we will take appropriate measures designed to protect personal information during international transfers.

12. Controls for Do-Not-Track Features

Some browsers and mobile operating systems provide Do-Not-Track ("DNT") functionality. There is currently no universally accepted technical standard for responding to DNT signals. Accordingly, SpeakNest may not respond to DNT browser signals. If applicable standards change in the future, we may update this Privacy Policy accordingly.

13. Do California Residents Have Specific Privacy Rights?

Depending on applicable law, California residents may have rights relating to accessing, correcting, or deleting personal information; knowing how personal information is collected and used; and opting out of certain uses or disclosures. To submit a privacy request, contact support@speaknest.info. We will process your request in accordance with applicable law.

14. Do We Make Updates to This Policy?

We may update this Privacy Policy to reflect changes to our Services or business practices, new technologies, or changes in applicable laws and privacy requirements. When we update this Privacy Policy, we will update the "Last Updated" date at the beginning of the policy. If we make material changes, we may provide additional notice where appropriate. We encourage you to review this Privacy Policy periodically.

15. How Can You Contact Us About This Policy?

If you have questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

How Can You Review, Update, or Delete the Data We Collect From You?

Depending on applicable law, you may have the right to request access to the personal information we collect from you, request correction of inaccurate information, or request deletion of your personal information.

To submit a request to review, update, or delete your personal information, please contact us at support@speaknest.info. We will review and respond to your request within the timeframe required by applicable law.